IN STUDIO POLICIES:

Grip socks are required for all reformer classes

Please leave your phone in the car or on silent- phone and watch usage during class is not permitted

Respect and kindness to every other student

Please arrive to class at least 5 minutes prior to start time- this allows time to settle in and prepare- a class may be finishing upon your arrival. please be mindful and minimize disruptions

There is a 5 minute grace time period after class starts, after 5 minutes kindly note entry will not be permitted due to disruptions to the flow of class

BOOKING POLICIES:

Pre-registration and a pass is required for all on Punchpass under Schedule

All class passes are non-refundable

All studio drop in class passes expire 3 months after purchase date

All 4, 8, and 12 class passes expire 3 months after initiation of first class pass (90 after first class is used-first class is to be used within a year)

Any discount codes expire after 3 months of the given date

For private & duet sessions, please acquire your pass immediately after initial communication. The date and time communicated will be held for 48 hours from the most recent message/email without a pass acquired. After 48 hours without a pass acquired, that date and time will be available for booking to other students

Waitlist opening e-mail will be sent out to everyone on the list and will be first come first served. It is required to manually move your waitlist reservation to regular reservation in order to ensure your spot. Please do not come to class if you are not on the regular reservation list or if the class is full.

CANCELLATIONS:

PRIVATES and DUETS, REFORMER & MAT COMBO, BEGINNER REFORMER: 24 hour cancellation policy- canceling outside of the 24 hour window will ensure your pass to stay active- canceling inside the 24 window will be a late cancel and the pass will be forfeited, resulting in a charge in full for the class (in the case of emergencies, please contact Gemma directly by text or email)

GROUP MAT: 12 hour cancellation policy- canceling outside of the 12 hour window will ensure your pass to stay active- canceling inside the 12 window will be a late cancel and the pass will be forfeited, resulting in a charge in full for the class (you can cancel on Punchpass: https://thepilatesroom.punchpass.com/classes )

POP UP CLASSES: cannot be canceled once booked

These policies are clearly stated when purchasing a pass and when booking a class

These policies are to be sure we are all respecting each other’s time and commitment to our practice

The Pilates Room reserves the right to cancel any class at any time

The Pilates Room reserves the right to add a substitute teacher to any class at any time

​No refunds or credits are issued for classes postponed due to weather